Website: www.cgmcareclinic.com | Inquiries: contact@cgmcareclinic.com

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CGM Care Clinic (“we”, “our”, or “us”) is dedicated to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our website (www.cgmcareclinic.com) or submit your information through our online eligibility assessment forms.

1. Information We Collect

To help verify your eligibility for a Continuous Glucose Monitor (CGM) and connect you with qualified healthcare providers, we collect several categories of information:

• Contact Information: Your first name, last name, telephone number, email address, physical mailing address, state, and zip code.
• Health & Medical Information: Information regarding diabetes diagnosis (Type 1, Type 2, gestational), insulin therapy regimen, history of hypoglycemia, and physician consultation status.
• Insurance Information: Coverage type (Medicare Part B, Medicare Advantage, private commercial insurance, Medicaid, or Tricare) and provider details needed to initiate insurance benefit verification.
• Technical and Device Data: IP address, browser type, operating system, timestamp, and verification tokens (such as Jornaya LeadiD or ActiveProspect TrustedForm tokens) to ensure authentic consumer submissions and fulfill TCPA regulatory compliance.

2. How We Use Your Information

We use the information collected from you for legitimate business and coordination purposes, including:

• Evaluating preliminary eligibility for insurance-covered Continuous Glucose Monitoring supplies.
• Connecting you with our network of accredited Durable Medical Equipment (DME) suppliers, licensed pharmacies, and clinical coordination representatives who verify benefit limits and retrieve prescriptions from your physician.
• Contacting you via telephone calls, text messages (SMS/MMS), or email regarding your inquiry, order status, or updates on eligibility requirements.
• Maintaining verifiable compliance documentation under the Telephone Consumer Protection Act (TCPA) and federal privacy standards.
• Preventing fraudulent submissions and improving website performance and user experience.

3. How We Share Your Information

CGM Care Clinic functions as an independent consumer referral and care coordination resource. Based on your express consent provided through our website forms and TCPA disclosures, we may share your personal, contact, insurance, and medical inquiry information with our network of healthcare providers, Durable Medical Equipment (DME) suppliers, licensed pharmacies, care-coordination specialists, and service partners who evaluate your insurance eligibility, coordinate with your physician to retrieve prescriptions, and deliver medical supplies. Specifically, information is shared with:

• Healthcare, DME & Pharmacy Partners: Accredited medical equipment providers and pharmacies that verify insurance benefits, handle claims, and ship glucose monitor systems and refills to your door.
• Care-Coordination & Physician Networks: Clinical coordinators who interface directly with your designated physician or endocrinologist to obtain necessary medical documentation.
• Service & Technology Partners: Secure technological vendors who support database management, telecommunications routing, regulatory compliance tracking, and website infrastructure under confidentiality obligations.
• Legal & Regulatory Authorities: When required by applicable law, court order, or to enforce our legal agreements and protect patient safety.

4. Cookies and Web Tracking

We use essential and analytics cookies to optimize page responsiveness, remember navigation preferences, and measure aggregate visitor engagement. You can configure your browser to block or delete cookies, though certain interactive features of our assessment forms may operate with reduced functionality.

5. Data Security Measures

We implement administrative, technical, and physical safeguards designed to protect personal and health-related inquiries. We use appropriate encryption and security measures during data transmission across our website, and maintain customer records within protected, access-controlled data environments to guard against unauthorized access, loss, or misuse.

6. Data Retention

We retain customer information, consent records (including TCPA disclosures, Jornaya LeadIDs, and TrustedForm certificates), interaction timestamps, and submission details as needed to facilitate care-coordination and fulfillment services, maintain verifiable regulatory compliance, resolve disputes, enforce our agreements, and satisfy applicable legal obligations.

7. Your Privacy Rights & Opt-Out

You have the right to request access to the personal data we hold about you, request corrections, or request complete deletion of your records. You may also revoke consent to be contacted at any time:

• To stop receiving text messages, reply STOP to any SMS received from our team or partners.
• To be placed on our internal Do Not Call list or exercise data rights, submit an email to contact@cgmcareclinic.com with the subject line “Privacy Request / Opt-Out”.

8. Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy, please contact our compliance desk at: